Privacy Policy

Introduction

Regal Cleaners ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process information about you in connection with our website, mobile applications, and services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

We collect information in various ways, including when you provide it directly to us and through automated means.

• Information You Provide: When you visit our store, call us, text us, visit our website, or use our mobile app, we may collect information such as your name, phone number, email address, physical address, payment information, and details about your dry cleaning orders.
• Information from Our POS System: Our Spot POS system collects transaction history, garment information, service preferences, and visit frequency data to improve your experience and tailor our communications.
• Text Message Information: If you opt in to our SMS program, we collect your phone number and may collect information about which text messages you open and which services you inquire about via SMS.
• Website & App Data: We collect information about how you interact with our website and app, including pages visited, search queries, referring pages, and device information such as IP address, browser type, and operating system.
• Payment Information: When you make a purchase, we collect payment details through secure payment processors. We do not store full credit card numbers.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your dry cleaning orders and requests
• To provide customer service and respond to your inquiries
• To send transactional communications (order confirmations, status updates, ready notifications)
• To send marketing and promotional messages (with your consent)
• To understand customer preferences and improve our services
• To analyze website usage patterns and optimize user experience
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and enforce our terms
• To reactivate lapsed customers with special offers and reconnection opportunities

Text Message Communications (SMS)

Our SMS program allows us to send you important notifications and marketing messages directly to your phone.

Message Types & Frequency:

• Transactional: Order confirmations, status updates, ready notifications (sent in real-time as needed)
• Promotional: Special offers, coupons, seasonal promotions, reactivation offers (typically 2–4 messages per month)

Message & Data Rates: Standard message and data rates apply as set by your wireless carrier. Message frequency may vary based on our promotions and your account activity. Check your wireless plan for details.

How to Opt Out: You can opt out of SMS messages at any time by texting STOP to (863) 272-9323. You will receive a confirmation message. If you opt out, we will no longer send promotional SMS but may continue to send transactional messages related to your orders.

Help & Support: For questions about our SMS program, text HELP to (863) 272-9323 or call us at (863) 644-9954. These messages are free and do not count against your standard message limit.

TCPA Compliance: By opting in to our SMS program, you acknowledge that you consent to receiving autodialed or prerecorded messages from Regal Cleaners for the purposes outlined above. You agree that your consent applies even if you are on the National Do Not Call Registry.

Third-Party Services

We use third-party service providers to support our business operations:

Twilio: We use Twilio for SMS delivery. Twilio may collect and process your phone number and message content in accordance with their privacy policy. Visit twilio.com/privacy for details.

Spot POS by Xplor: Our point-of-sale system manages customer profiles, transaction history, and order data. Your information is processed in accordance with Spot's privacy policies. Learn more at spotbyxplor.com.

Payment Processors: We work with secure payment processors to handle transactions. Your payment information is encrypted and never stored on our servers.

Google Analytics: We use Google Analytics to understand how visitors use our website. Google may collect information about your browsing activity. See Google's privacy policy for more details.

Google Tag Manager: We use Google Tag Manager to manage our analytics and marketing tags. This helps us track website performance and user engagement.

These third parties are contractually obligated to use your information only as necessary to provide their services and must maintain the confidentiality of your information.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We recommend using strong passwords, not sharing your account credentials, and keeping your contact information current so you can receive important notifications from us.

Your Privacy Rights

California Residents (CCPA): If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Delete personal information we hold about you (with certain exceptions)
• Opt out of the "sale" or "sharing" of your personal information
• Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at info@regalcleanerslakeland.com or call (863) 644-9954. We will respond within 45 days.

Florida Residents (FDBR): Florida law provides you with certain privacy rights regarding personal information we collect. You have the right to access, correct, and delete your personal information. To request these rights, contact us using the information provided below.

All Users: You may opt out of marketing communications at any time by texting STOP or by clicking the unsubscribe link in any email communication.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

External Links

Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, if applicable, by sending you a notification. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, your privacy rights, or our privacy practices, please contact us:

• Phone: (863) 644-9954
• Text: (863) 272-9323
• Email: info@regalcleanerslakeland.com
• Address: 3234 South Florida Avenue, Suite D, Lakeland, FL 33803

We are committed to working with you to resolve any privacy concerns.